REFUND & EXCHANGE POLICY
All items should be returned in original condition, unworn, with all tags attached.
We take great pride in our reputation for quality and fit, and want you to cherish your special CARVER purchase as much as we do. If you are not completely satisfied with your purchase, here’s how you can return it for an exchange or refund -
CHANGE OF MIND RETURNS
If you change your mind, you can request an exchange or refund of your purchase. We happily accept returns and exchanges on full priced items. All returns must be in the original condition as sent. The item must not be worn, altered or washed, and must have its original tags attached.
Items must be returned within 7 days of receiving the order. Returns after this date cannot be accepted.
At CARVER, we pride ourselves on our premium designer pieces and quality craftsmanship, however we understand that there may be times where you need to return an item purchased from our eBoutique. In the instance that you receive an item that is faulty or wrongly described, you may elect to receive a refund, an exchange for another item, or store credit. Please be advised that our team will assess all faulty returns before a refund is processed. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once CARVER has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.
Please consider sale purchases carefully as we do not offer returns, exchanges, refunds or credits on Sale items unless the merchandise is faulty or wrongly described.
GIFT VOUCHER RETURNS
Sorry, we are unable to offer returns on gift vouchers.
HOW TO RETURN AN ITEM
Please contact us by email at firstname.lastname@example.org for approval of the return. Returns without pre-approval will not be accepted.
Once you have approval, Please send the item and a copy of your receipt to:
Order # ________
PO Box 397
Surry Hills, NSW 2010
CARVER is not liable for the loss of an item which is being returned, so please securely package and return your order using registered mail. We are not responsible for any items that are returned to us by mistake or without pre-approval.
If you are returning a faulty, damaged or incorrect item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs. We are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Once we have accepted and processed your return, we will notify you via email, using the email address provided with your original online order. Once the refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.